Beth ...
was fully
aware of the
need for sheltered housing staff to develop their skills ... in such a
way that it suited the needs of each candidate... [F]or 90% of them it
was their first formal qualification and gave them verified recognition
of the important job they do. Beth not only guided and cajoled the
staff through their NVQ she instilled in them a belief that their role
was valuable and valued. They grew in confidence and understanding of
their role and this in turn enhanced the quality of the service to our
tenants.
Gill Shilam, Senior Support Officer,
Melton Borough Council
Read Gill's full testimonial
The
session was nicely paced, relaxed and informal. It did not rely on the
standard gimmicks usually associated with similar courses e.g., role
play! (which can be both embarrassing and counter-productive). Interest
was maintained throughout a full day.
Stephen
Wilson, Head of Finance,
Derbyshire Care and Home Support
The
ILM course has given our managers not only more skills but much more
confidence. It has been a big morale boost for the managers and their
teams.
Kerry
Dickens,
HR Manager, Pukka Pies
I
liked the interactive
session about understanding variations in characteristics, how other
people see us and what they need.
Jackie
Pendray,
House of Colour
Excellent
programme
highlighting visionary leadership skills with full team participation
to take the organisation forward.
Margaret
Palfreyman, Head of Operational
Services, Derbyshire
Care and Home Support
The
analysis was
easy
to understand and very practical. The session was broken down into
small chunks; I liked moving around and doing things with different
groups.
Rona
Nicholson,
MD, Orbit Bexley Housing
Association
It's
been a very positive course. It's made me more aware of issues
within my working environment.
Trish Neale, Melton Borough Council
It
has helped me
to improve my service to tenants and deal much better with any issues
that may arise. Also it's nice to gain a qualification in my work.
Sharon Ward, Melton Borough Council
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100%
Using
our services is
risk-free. If you apply what you learn you will see fast and lasting
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We
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